Refund policy

AURELIA ACTIVE — 7-DAY EXCHANGE POLICY

At Aurelia Active, we want you to feel confident, comfortable, and beautiful in every piece you purchase. If your item isn’t the perfect fit, we are happy to offer an exchange under the following terms.

EXCHANGES ONLY — NO REFUNDS

All sales are final. Aurelia Active does not issue refunds. Eligible merchandise may be exchanged within 7 calendar days of delivery.

Exchange Eligibility

To qualify for an exchange:

  • Your exchange request must be submitted within 7 calendar days of the date your order was delivered.
  • Merchandise must be unworn, unused, unwashed, and in its original condition.
  • All original tags and labels must remain attached.
  • Items must be free from makeup, deodorant, perfume, body oils, stains, odors, pet hair, or other signs of wear.
  • Merchandise that has been stretched, altered, washed, worn, or damaged will not be accepted.
  • Your order number or proof of purchase is required.

Exchange requests submitted after the 7-day period will not be accepted.

Exchange Options

Approved merchandise may be exchanged for another size, color, or item of equal value, subject to availability.

If you select an item of greater value, you will be responsible for paying the price difference.

Because our inventory may be limited, Aurelia Active cannot guarantee that your preferred size, color, or style will be available at the time your exchange is processed.

No Refunds

Aurelia Active does not provide refunds or cash returns.

Approved returns are eligible for exchange only.

Original shipping charges are non-refundable. Customers are responsible for return shipping and any applicable shipping costs associated with the exchange unless Aurelia Active shipped an incorrect or defective item.

Final Sale Items

The following items are not eligible for exchange:

  • Gift cards
  • Items marked Final Sale
  • Worn or washed merchandise
  • Items without original tags
  • Altered or damaged merchandise
  • Items that do not meet our exchange eligibility requirements

Damaged or Incorrect Orders

Please inspect your Aurelia Active order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item so our team can review and resolve the issue.

How to Request an Exchange

To request an exchange, contact Aurelia Active Customer Care within 7 days of delivery and provide:

  • Your full name
  • Order number
  • Item you are exchanging
  • Reason for the exchange
  • Desired replacement size, color, or item

Please do not return merchandise without first receiving exchange instructions from Aurelia Active. Unauthorized returns may not be accepted.

By completing a purchase with Aurelia Active, you acknowledge and agree to this 7-Day Exchange-Only Policy.

AURELIA ACTIVE
Luxury in Motion. Confidence in Every Move.


To start a return, you can contact us at aureliaactive@outlook.com.